Rocky Gap Casino Resort, located near Cumberland, Md., and featuring a Jack Nicklaus Signature Golf Course, has received the AAA(R) 4 Diamond(R) Award. AAA Diamond ratings for hotels represent a combination of the overall quality, range of facilities, and level of services offered by the property. Four Diamond hotels are known for being refined and stylish with a high degree of hospitality, service and attention to detail.
“It’s a testament to our staff that we have been honored with this prestigious award,” said Scott Just, General Manager, Rocky Gap Casino Resort. “We continually strive to make improvements to the property and respond to guests’ needs so Rocky Gap Casino Resort can maintain its status as a top vacation destination in the Mid-Atlantic region.”
Ragina Cooper-Averella, Manager of Public and Government Affairs for AAA Mid-Atlantic, added, “AAA Four Diamond recipients and their staffs recognize the importance of customer satisfaction as they consistently deliver premier experiences, complete with superior personal service, first-class amenities, and impressive surroundings.”
The resort is located in Rocky Gap State Park with miles of hiking trails, beaches and incredible mountain views. Over the past year, the resort has had multiple upgrades including the addition of a casino featuring approximately 550 slot machines, 10 table games, a casino bar, and live Texas Hold’em poker with both Limit and No Limit stakes. Renovations were also made to the hotel rooms, lobby, restaurants, and to the Jack Nicklaus Signature Golf Course in Maryland, which was ranked among the top-10 public golf courses in Maryland by Golf.com in 2012.
The property recently opened a new conference and event center featuring an executive boardroom, breakout meeting rooms, business center and flexible-use meeting space. In January, 2014, Bonkerz Comedy Club opened on the lower level of the resort.
Continuing a 78-year tradition, AAA’s professionally trained inspectors use published guidelines to conduct unannounced hotel and restaurant evaluations, assigning approved establishments a rating of one to five AAA Diamonds. AAA rates more properties than any other rating entity. It is the only rating system that covers the U.S., Canada, Mexico and the Caribbean and the only rating system that conducts professional, on-site evaluations using published guidelines weighted by member priorities.